Hey there, fellow HR managers and executives! Let’s chat about something we all face at some point: dealing with underperforming employees. It’s one of those tricky parts of HR management and people leadership that nobody looks forward to, but it’s super important for keeping the team vibe positive and productive.
So what can you do when someone on your team isn’t quite hitting the mark? Heads up, it’s not about cracking the whip or pointing fingers. Effective performance management is about lending a hand to help folks get back on track. Let’s jump into some best practices to tackle this challenge head on.
Top 5 Pro Tips to Help Underperforming Employees
1. Dig deep to find the root cause
First things first: figure out what’s behind it. Is there a skills gap? Do they lack motivation? Do they need accommodation? Is something happening outside of work? Sit down for a heart-to-heart chat with your employee. You’d be surprised how much you can uncover when you create a safe space for open conversations. Remember, it’s about finding solutions, not assigning blame.
2. Clear up expectations
Miscommunication can often lead to underperformance. Make sure your expectations are crystal clear. Use plain language to set specific goals that are easy to understand. Think SMART goals: specific, measurable, achievable, relevant, and time-bound. This way, everyone’s on the same page and knows what success looks like.
3. Keep feedback constructive
Nobody enjoys tough conversations, but they’re necessary. When giving feedback, focus on behaviours and outcomes instead of making it about personal qualities. Try the “sandwich” method: start with something positive, discuss the areas for improvement, then wrap up with encouragement. It cushions the blow and makes the feedback more digestible.
4. Support and train
Once you know what’s up and expectations are set, it’s time to support your team. Maybe they need extra training or a mentor to guide them. As HR leaders, we’re here to make learning accessible to all, especially underperforming employees. Whether it’s workshops, online courses, or mentorship programs, provide the resources they need to grow. Development is a big part of people leadership.
5. Celebrate wins, big and small
Recognition goes a long way. When you see improvement, no matter how small, give credit where it’s due. A simple “way to go” can boost morale and encourage further progress. Tailor your recognition to the individual. Some prefer a private nod, while others enjoy a shoutout in team meetings. Celebrating wins helps build a culture of growth and positivity.
Let the HR Specialists Help
Addressing underperforming employees is about creating an environment where everyone can shine. By understanding what’s causing the dip, setting expectations, giving feedback, offering support, and celebrating progress, you can turn these challenges into stepping stones for growth.
If you’re keen on levelling up your performance management game, Citation Canada’s experts are ready to help. With the expertise that has helped over 6,000 Canadian businesses succeed, our team is ready to provide live advice, expert content, training, and much more to help your team deliver its best work. Get in touch with our specialists today, and let us show you how we can transform your HR for the better.