The fast growth of new digital technology has changed the workplace a lot in the past few years. Emerging tech, particularly automation and AI, is transforming how we work, communicate, and connect. While these innovations offer several benefits, they also bring challenges: feelings of isolation, anxiety about job security, and disconnection among employees. This transformation creates a unique opportunity for HR professionals to help build a more human-centric workplace. In this blogpost, we explore the state of technology in the workplace, discuss five ways HR can help bridge the gap, and provide insights into how they can sponsor a strong work culture.
The State of Tech in the Workplace
The Rise of Automation and AI
Automation and AI have made huge waves in various industries by streamlining processes and increasing efficiency. From chatbots handling customer service queries to AI algorithms optimizing supply chains, these technologies are becoming indispensable. However, all this popularity raises concerns about job losses and the future role of humans in the workforce. According to Gartner, 80% of executives believe AI can be applied to any business decision, naturally making employees anxious about what this means for their careers. This highlights the importance of ongoing training and development of employees.
The Impact of Remote Work
The shift to remote work, in huge part due to the COVID-19 pandemic, has changed the traditional office environment. While remote work offers flexibility and convenience, it can also lead to feelings of isolation and disconnection. According to Buffer’s State of Remote Work report, 20% of remote workers struggle with loneliness, and another 20% find it difficult to unplug after work. These statistics highlight the need for HR to address mental wellbeing and maintain a sense of community among remote employees.
The Role of Technology in Employee Engagement
Tech tools for communication and collaboration, such as videoconferencing and instant messaging applications, have become essential for maintaining productivity in remote settings. However, digital interactions are no true substitute for real human connection. A study by JLL found 66% of respondents claim to miss human interaction when working remotely. HR is the last line of defence for using these tools effectively while promoting authentic engagement and connection.
How HR Can Help Humanize the Workplace
Promoting a Strong Work Culture
HR professionals are the true stars of shaping and maintaining a strong work culture. By promoting inclusivity, diversity, and employee wellbeing, HR can create an environment where employees feel valued and connected. This involves developing policies that encourage work–life balance, recognizing employee achievements, and fostering open communication channels. According to a Forbes article, companies with strong work cultures see a 25% increase in employee retention rates.
Facilitating Employee Development
Investing in employee development is a very good idea for adapting to technological changes. HR can implement training programs that equip employees with the skills needed to work alongside AI and automation tools. Providing opportunities for continual learning and growth not only enhances employee capabilities but also boosts morale and job satisfaction. A LinkedIn report reveals that 94% of employees would stay at a company longer if it invested in their development.
Enhancing Communication and Collaboration
Effective communication is the backbone of any successful organization. HR can use the power of technology to improve communication while ensuring it remains personal and meaningful. This includes using videoconferencing for more face-to-face interactions, implementing feedback tools that allow employees to speak openly, and organizing virtual team-building activities. Companies that take communication seriously see a 25% increase in productivity, according to McKinsey & Company, an important advantage for any company.
Addressing Mental Health and Wellbeing
The mental health of employees is a critical aspect of a human-centric workplace. HR can introduce wellness programs that support mental health, such as providing access to counselling services, organizing mindfulness workshops, and promoting a healthy work–life balance. According to a study by the University of Surrey, improving mental health conditions can directly boost productivity, not to mention improve the corporate climate of your company.
Building a Sense of Community
Creating a sense of community is essential for combating feelings of isolation, especially in remote work settings. HR can organize virtual social events, encourage peer-to-peer recognition, and organize mentorship programs that connect employees across different levels of the organization. Building a strong community helps employees feel more connected and supported, leading to higher job satisfaction and retention.
Taking Centre Stage
Emerging tech is undeniably transforming the workplace, bringing both opportunities and challenges. HR professionals have a unique role in ensuring that these changes lead to a more welcoming, inclusive work environment. By promoting a strong work culture, boosting employee development, improving mental health conditions, and building a sense of community, HR professionals hold the key to humanize the workplace, creating a supportive and engaging environment for all employees.
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