Accessibility

Citation Canada, formerly HRdownloads, is committed to providing a barrier-free environment for all stakeholders, including our customers, employees, job applicants, suppliers, the public, and any visitors who may enter our premises, access our information, or use our services.

Person at a computer

1. Introduction

Citation Canada, formerly HRdownloads, is committed to providing a barrier-free environment for all stakeholders, including our clients/customers, employees, job applicants, suppliers, the public and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that we offer a safe and welcoming environment that is respectful of each person’s dignity and independence.

The goal of the AODA is the achievement of a fully accessible Ontario through the identification, prevention and removal of barriers. To meet this objective and the requirements under the AODA, Citation Canada, formerly HRdownloads, has, and will continue to, incorporate accessibility measures into our policies, procedures, training, websites, environment and best practices (as identified in our Multi-Year Accessibility Plan).

The AODA’s key principles of integration, equality, dignity and independence will be applied regardless of whether an individual is:

Working within or visiting our office;

  • Accessing our information;
  • Procuring our services and support online or via our phone-in services; or
  • Welcoming us into their place of employment.

As an organization, Citation Canada, formerly HRdownloads, is dedicated to meeting the needs of individuals with disabilities in a timely manner. We understand that providing a barrier-free environment is a shared effort, and as an organization, we are committed to working with the necessary parties to make accessibility a reality for all.

Questions or concerns regarding Citation Canada, formerly HRdownloads’, Accessibility Policy and Multi-Year Accessibility Plan are to be directed to the Human Resources Coordinator or submitted via the company’s AODA Feedback Process.

To access our Multi-Year Accessibility Plan please click here.
To access our Feedback Process please click here.

Last updated: November 12, 2019