Accessibility

Citation Canada, formerly HRdownloads, is committed to providing a barrier-free environment for all stakeholders, including our customers, employees, job applicants, suppliers, the public, and any visitors who may enter our premises, access our information, or use our services.

Person at a computer

Citation Canada, formerly HRdownloads, is committed to providing a barrier-free environment for all stakeholders, including our customers, employees, job applicants, suppliers, the public, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations, and we will ensure that we offer a safe and welcoming environment that respects each person’s dignity and independence.

The goal of the AODA is the achievement of a fully accessible Ontario through the identification, prevention, and removal of barriers. To meet this objective and the requirements under the AODA, Citation Canada has incorporated and will continue to incorporate accessibility measures into our policies, procedures, training, websites, environment, and best practices (as identified in our Multi-Year Accessibility Plan).

The AODA’s key principles of integration, equality, dignity, and independence will be applied regardless of whether an individual is:

  • Working within or visiting our office;
  • Accessing our information;
  • Procuring our services and support online or through our phone-in services; or
  • Welcoming us into their place of employment.

As an organization, Citation Canada, is dedicated to meeting the needs of individuals with disabilities in a timely manner. We understand that providing a barrier-free environment is a shared effort, and we are committed to working with the necessary parties to make accessibility a reality for all.

Please direct questions or concerns regarding Citation Canada’s Accessibility Policy or Multi-Year Accessibility Plan to our Human Resources Business Partner or submit them through our Feedback Process.

To access our Multi-Year Accessibility Plan, please click here.
To access our Feedback Process, please click here.

Last updated: November 12, 2019